General Inquiries

For questions about the Ivutu platform, account access, billing, or any general information, please contact our support team at [email protected].

To facilitate a swift response, include your organization name, a concise description of your inquiry, and any reference numbers. If you are reporting a technical issue, provide steps to reproduce and any error messages encountered.

Developer Submissions

Ivutu welcomes developer submissions for integrations, APIs, plugins, and partner programs. Submit your materials to [email protected] with the subject line “Developer Submission: [Your App Name]”. Please include:

• App name, a brief description, and target platform(s)
• Technical overview and integration approach
• Privacy, security, and compliance considerations
• Privacy policy link and data handling summary
• Key contact details and access to any demonstration assets

Upon receipt, our team will acknowledge the submission and initiate the standard review process. Additional information may be requested to complete the assessment.

Response Times

Ivutu maintains clear expectations for response timelines. The following guidelines help ensure predictable handling of inquiries and submissions:

• General Inquiries: Acknowledgement within 24 hours on business days; substantive reply within 3 business days, subject to complexity and data availability.
• Developer Submissions: Acknowledgement within 48 hours; initial technical review within 5–7 business days; final decision typically within 10–15 business days after receipt of a complete submission.
• Escalations: Urgent matters will be prioritized and routed to senior reviewers with an expedited path.

Note: Timelines reflect standard operations and may vary during peak periods or due to dependencies outside Ivutu’s control. You will be informed of material delays as soon as they are identified.